As soon as we have secured the building and it is safe to re-enter, Canstar’s contents technicians begin working on the restoration of your contents, first on site and then in our secure, climate-controlled facility.
The process begins with the pack-out of your belongings. Wepre-clean everything to remove debris, ash and visible contaminants. Next, items are separated into relevant categories and packed up.
Your possessions are cleaned by hand and handled with utmost care. Our goal is to preserve as many items as we can for you. Anything that cannot be restored will be replaced.
During the pack-out, our restoration experts photograph and apply a unique barcode to each item. We use the iCat Modern Contents Management System to efficiently process and keep track of your possessions.
When specialty services are required, Canstar coordinates and manages a team with the required expertise to clean and restore all contents including:
We clean appliances and electronic equipment using state-of-the-art processes. For smoke-damaged items, we have ozone rooms and for damp items, we have drying rooms with vented heating.
For hard contents, Canstar uses the Fireline Ultrasonic System. This professional strength restoration system quickly gets items such as furniture, dishes and ornaments back to their original condition or better.
Fabrics exposed to smoke, flood water, mould and mildew often cannot be cleaned using conventional washing machines. Washing machines require high temperatures, high-alkaline detergents and aggressive agitation that can damage many fabrics and cause unnecessary wear and tear.
After all your belongings are cleaned, restored, rinsed and dried they are repacked in storage containers with barcodes for easy access. When the building restoration work is completed, your belongings are delivered and unpacked.