As soon as we have secured the building and it is safe to re-enter, Canstar’s contents technicians begin working on the restoration of your contents, first on site and then in our secure, climate-controlled facility.

Packing Out Your Belongings

The process begins with the pack-out of your belongings. We pre-clean everything to remove debris, ash and visible contaminants. Next, items are separated into relevant categories and packed up.

Your possessions are cleaned by hand and handled with utmost care. Our goal is to preserve as many items as we can for you. Anything that cannot be restored should be replaced.

Bar Code Inventory System

During the pack-out, our restoration experts photograph and apply a unique barcode to each item. We use the iCat Modern Contents Management System to efficiently process and keep track of your possessions.

Specialized Contents Restoration

When specialty services are required, Canstar coordinates and manages a team with the required expertise to clean and restore all contents including:

  • Documents
  • Antique Furniture
  • Machinery
  • Electronics
  • Artwork
  • Musical instruments
  • Photos and keepsakes
  • Books
  • Wine collections
  • And more…

We clean appliances and electronic equipment using state-of-the-art processes. For smoke-damaged items, we have ozone rooms and for damp items, we have drying rooms with vented heating.

Hard Contents Restoration

For hard contents, Canstar uses the Fireline Ultrasonic System. This professional strength restoration system quickly gets items such as furniture, dishes and ornaments back to their original condition or better.

Fireline Ultrasonic System Features

  • Cleans and deodorizes heavy soot, sewer and mould-damaged items
  • Restores your belongings to pre-incident condition or better
  • Cleans items that are normally impossible to salvage
  • Restores irreplaceable and cherished items
  • Faster than other cleaning methods, so we can get your possessions back to you sooner

Soft Contents Restoration

Fabrics exposed to smoke, water, or other contaminants need to be thoroughly assessed and cleaned using the right process.  Careful cleaning with specialized equipment is usually the right solution, but our trained staff will consider all solutions, including ozone, dry-cleaning, and others before proceeding.

Packing & Storing Your Belongings

After all your belongings are cleaned, restored, rinsed and dried they are repacked in storage containers with barcodes for easy access. When the building restoration work is completed, your belongings are delivered and unpacked.