About Us
Who We Are
Canstar Fire and Flood is a full-service restoration company offering a complete range of building and contents restoration services. In addition to repairing fire, water, and storm damage, we clean up and safely dispose of hazardous materials including trauma scene biohazards, asbestos, and mould.
Full-Service Restorations for 35 Years
Canstar is a Canadian company, locally owned and operated since we opened in 1985. From humble beginnings with just a single employee, our team has grown to include over 250 skilled, compassionate individuals.
We are equipped for projects of any size with over 110,000 square feet dedicated to contents storage and restoration. We offer residential, commercial, and institutional services to customers throughout BC & Alberta with:
- 4 Lower Mainland Offices
- 1 Sea to Sky Office
- 4 Okanagan Offices &
- 2 Alberta Offices
Experience Matters
With over 30 years in the restoration business, we have a thorough understanding of provincial and municipal regulations and building codes. We are well regarded by vendors and we have established relationships with the best consultants, tradespeople, and subcontractors in the business.
Over the years, we have also established, long-term affiliations with property management companies and strata corporations throughout the Lower Mainland and Whistler.
24-Hour Emergency Service
We have an in-house call centre and offer emergency service 24 hours a day, 365 days a year. We are on the preferred vendors list of most Canadian insurance companies, and we have an A+ rating with the Better Business Bureau.
Our People
At Canstar, we nurture a culture of respect amongst our team members and this extends to exceptional customer service in the field. Our customers feel safe, secure in our presence, and confident in our expertise.
All Canstar employees are required to uphold our shared company values. Everyone at Canstar is hired based on having:
- The education, training and experience to do their job well
- The values that contribute to service excellence
New employees receive orientation training to learn company policies and procedures including an introduction to Canstar’s culture of mutual respect and our shared set of core values.
Our Values
When making decisions we always strive to do the right thing. We are worthy of your trust.
In all situations, we act respectfully towards all people. We value each person’s contribution.
We take responsibility for our commitments, and we follow through by doing what we say we are going to do.
Safety is always our highest priority. We are experts in our field doing high-quality work with impeccable service.
We care about our clients, our co-workers, our company, and our community. We are committed to success and we celebrate our successes.