About Us

Experience Matters

With over 38 years in the restoration business, we have a thorough understanding of provincial and municipal regulations and building codes. We are well regarded by vendors and we have established relationships with the best consultants, tradespeople, and subcontractors in the business.

Over the years, we have also established, long-term affiliations with property management companies and strata corporations throughout the Lower Mainland and Whistler.

24-Hour Emergency Service

We have an in-house call centre and offer emergency service 24 hours a day, 365 days a year. We are on the preferred vendors list of most Canadian insurance companies, and we have an A+ rating with the Better Business Bureau.

The People Who Make Up The Canstar Team

From humble beginnings with just one employee, our team has grown to include over 250 skilled, compassionate individuals. We take pride in nurturing a culture of respect amongst our team members, which extends to exceptional customer service in the field. Our customers feel safe, secure in our presence, and confident in our expertise. All our employees are required to uphold our shared company values. Everyone at Canstar Restoration is hired based on having the education, training, and experience for their job, as well as the values that contribute to service excellence. New employees receive orientation training to learn company policies and procedures, including an introduction to our culture of mutual respect and our shared set of core values.

We Are Equipped For Any Restoration Job

From commercial water restoration to fire damage restoration, flood restoration, and water damage restoration, our professional team is here to help. We are equipped for projects of any size, with over 110,000 square feet dedicated to contents storage and restoration. We offer residential, commercial, and institutional services to customers throughout British Columbia and Alberta. We boast:

• 4 Lower Mainland Offices
• 1 Sea-to-Sky Office
• 4 Okanagan Offices
• 2 Alberta Offices

We Understand That Experience Matters

With over 30 years in the restoration business, we have a thorough understanding of provincial and municipal regulations and building codes. We are well-regarded by vendors and have established relationships with the best consultants, tradespeople, and subcontractors in the business. Over the years, we have also established long-term affiliations with property management companies and strata corporations throughout the Lower Mainland and Whistler.

What We Value Most

At Canstar Fire & Flood, we value integrity, respect, dependability, pride and our team. Below, we’ve talked briefly about what each of these values means to us.

• Integrity – When making decisions, we strive to do the right thing and be worthy of your trust.
• Respect – We act respectfully towards all people and value each person’s contribution.
• Dependability – We take responsibility for our commitments and follow through by doing what we say we will do.
• Pride – Safety is always our highest priority. We are experts in our field, doing high-quality work with impeccable service.
• Our Team – We care about our clients, co-workers, company, and community. We are committed to success, and we celebrate our successes.