FAQs
FAQs at Canstar Fire and Flood
If you don’t see the answer to your question here, or if you’d prefer to speak with somebody at Canstar Fire and Flood, please give us a call anytime.
Canstar Fire and Flood has more than 35 years of residential, commercial and institutional restoration experience. We were established in Coquitlam, BC in 1985.
We have more than 250 employees and 110,000 square feet of space dedicated to contents restoration and storage. With 11 locations to serve you in Coquitlam, Surrey, Abbotsford, South Vancouver, Whistler, Kamloops, Kelowna, Summerland, Penticton, Calgary & Edmonton, we are equipped for projects of any size anywhere along the Sea to Sky corridor, the Lower Mainland, Okanagan, Calgary & Edmonton.
Canstar Fire and Flood is a full-service disaster restoration company offering a complete range of building and contents restoration services for fire, water, storm damage, hazardous material removal and COVID-19 cleaning.
Our typical time of arrival is within two hours of receiving your call. In the case of catastrophic events (such as earthquakes), Canstar Fire and Flood implements a triage process and will attend your site as quickly as services and conditions allow.
Our in-house call centre and friendly, knowledgeable reception staff are available 24 hours a day, 365 days a year. We can answer your questions, dispatch a crew for urgent emergency services or arrange for a future site visit.
Please contact Dave with any concerns you may have by emailing dsheppard@canstarrestorations.com.
Call your broker or insurer and tell them about your situation and that you would like Canstar Fire and Flood to be your contractor. We know your insurer and what they need from us.
Yes. Canstar Fire and Flood is on the preferred vendors list of most Canadian insurance companies. We make things easy for you by working directly with your insurance provider.
Whether you can stay home during restoration work is determined on a case-by-case basis. Water damage usually makes the home temporarily uninhabitable.
In the case of small, contained areas of damage, a hygienist can test the on-site air quality and decide if it’s safe for residents to remain in the home.
The decision to replace an item rather than restore it is made by insurance adjusters (not by Canstar). In general, replacement of contents is recommended when the cost of restoration would exceed the cost of replacement.
Yes. We recycle as much material as possible, and we safely dispose of any contaminated materials according to municipal and provincial guidelines.
Common sense is the best approach. Stay out of the damaged area until you have been told it is safe to return. Turn off water, electricity, etc., but only if it is safe to do so. Contact your insurance broker (if you have not spoken to them already) to get information on how to proceed.
If there is any risk of contamination such as septic/sewer backup, do not attempt any cleanup work. Floodwater can contain pollutants, bacteria, and toxic chemicals. Wait for the Canstar Fire and Flood professionals to arrive — we have the safety gear and training to prevent the spread of contaminants.
Yes. Canstar Fire and Flood regularly coordinates the removal of trees and other foreign objects with a trusted network of local sub-contractors.
Asbestos was once common in a variety of building and construction materials. If your home was built prior to 1990, there is a chance that it could contain asbestos. We can conduct tests to determine the presence of asbestos, and we have the training and expertise to remove and dispose of it safely.
It is not advisable to remove these materials on your own, as exposure can cause significant, and possibly deadly health issues. Canstar Fire and Flood can test for the presence of hazardous materials and remove and dispose of them safely.
Yes. All Canstar employees adhere to a written privacy policy. We take responsibility in respecting your privacy while we work your home or business. Our team is trained on privacy protocols and integrity is a critical attribute we look for in our staff.
Once the appropriate administrative body (fire department, coroner) has released the scene, Canstar Fire and Flood can begin restoring your property immediately.