Canucks Place

First Service Residential have been the driving force and coordinator of a yearly fundraiser for Canuck Place since 2014.  In that time, they have raised over $400,000 for this amazing program that provides assistance to 750 families across the province, with the help of 600 volunteers.

Through First Services Residential, Canstar has been a supporter for several years.

With the opening of the Dave Lede facility in Abbotsford, Canuck Place has embraced the needs of the residents of the Fraser Valley with the hospice, and patient and family support programs.

On April 9th, Canstar was honoured to be one of the First Service Residential family of donors that toured the facility and learned more about the staff and services.  As an annual donor, we have been to the Vancouver hospice many times, but this was our first visit to this beautiful purpose-built home.

Our thanks to Nicole Bonneau and Deborah Davison for their hospitality and gracious patience with all the questions we asked.  And for the cookies.  Especially for the cookies😊

The following link provides a brief vignette on one of the families and their experience with the hospice:


Welcoming Total Cleaning and Restoration to the DKI Family

Canstar is sending our congratulations to our newest DKI member, Total Cleaning and Restorations (TCR).

Press Release courtesy of DKI Canada.


DKI Canada strengthens its Northern Ontario presence with the addition of Total Cleaning and Restoration

DKI Canada strengthens its Northern Ontario presence with the addition of Total Cleaning and Restoration. Total Cleaning and Restoration “TCR” is the leading full-service property restoration company serving North Bay and surrounding area since 1979.

“I am pleased and proud to welcome Rob Fiddler and the entire Total Cleaning and Restoration team to DKI ” stated Chris Schmidt, CEO of DKI Canada. “Total Cleaning and Restoration is celebrating 40 years in their local market.  They bring important regional scale and expertise, further positioning DKI to provide exceptional service to our customers. This partnership will not only strengthen DKI Canada’s presence in North Bay, it will enhance our collective capability.”

“It is rare to find an opportunity to align with such a group of experienced and progressive restoration professionals, all of whom are well-trained, mentored, and profoundly dedicated to excellence in customer service.” Said Adam Tzarik, Vice President, Business Development.

Total Cleaning and Restoration have strong roots in the community and have earned a reputation for exemplary customer service and performance excellence across all loss types, including major and complex losses.

“What attracted us about joining DKI Canada was our ability to maintain the foundational values of TCR while gaining access to a large national network, advanced technology and training – not only to enhance our service delivery but to provide our staff with the necessary tools to remain at the forefront of the property restoration Industry,” said Rob Fiddler, President of Total Cleaning and Restoration.

DKI Canada is the leader in the Canadian property restoration with 90 locations from coast to coast. The restoration services that DKI provides to insurance, commercial and residential clients include: emergency response, water damage mitigation, fire and contents cleaning, mould remediation, complete reconstruction and much more, 24 hours a day, 365 days a year. DKI has pushed forward a green program focused on using environmentally sustainable cleaning products and mitigating risk in environmentally sustainable ways. DKI returns damaged property to its pre-loss condition quickly and efficiently.

Humboldt Strong

The Canstar family coming together to honour and pay tribute to the victims and families of the Humboldt Broncos bus crash.

May everyone affected find some comfort by the outpouring of love and support during this difficult time.

#JerseysForHumboldt #HumboldtStrong











Blue Goose PC Pond’s Axe Throwing Event

The Canstar Crew had a wonderful time attending the Blue Goose BC Pond’s Axe Throwing event which was held at Bad Axe Throwing on January 30, 2018.

It was a unique networking event which brought out a diverse group of individuals and pushed us all out of our boundaries.

Who knew throwing an axe around could lead to a fun, interactive, team building moment.

We thank the Blue Goose Committee for hosting an enjoyable evening.




2017 Tri-Cities Chamber of Commerce Business Excellence Awards

The Tri-Cities Chamber of Commerce is a non-profit organization which celebrates and supports local businesses for their outstanding work in their communities.

Each year, Tri-Cities hosts a gala to publicly recognize these organizations, and this year, not only was Canstar Restorations nominated, we were the lucky winners of the 2017 Tri-Cities Chamber of Commerce Business of the Year in the +30 Employee Category.

It is an honour and a privilege to be able to serve our community proudly.

We would not be able to do it without all the staff at Canstar Restorations.

Canstar Abbotsford

We’re very excited to be expanding to Abbotsford starting August 1st. More details coming soon!



BBB Torch Award Finialist

We are proud to announce that Canstar has qualified as a BBB Torch Award finalist for the Marketplace Excellence Large Business category.

BBB’s Torch Award is one of the highest achievements in the business community. This year marks the 7th Annual Torch Awards that continue to recognize businesses committed to demonstrating ethical practices in their daily operations.

Marketplace Excellence Award is presented to a BBB Accredited Business in recognition of their commitment and adherence to BBB Standards For Trust to benefit their customers, employees, suppliers shareholders and surrounding communities.

Find out more about the BBB Torch Awards

They’re our children, too

Performing restoration services for school districts requires that we follow a strict set of guidelines and protocols. We would expect nothing less. After all, risk management takes on a whole new meaning when lives are at stake, especially those of our children. For Canstar Restoration employees, this means treating the situation with the same careful attention we give each and every task, on each and every job.

Let’s begin at the beginning. Each employee is carefully chosen to represent the team. Not only are we chosen by our ability to perform our job functions, but we’re also chosen by our ability to exhibit the traits that make our customers feel safe, secure and confident in our presence in their environment.

Once on board, whether their role will become an administrative role or a technical field role, orientation takes each new employee through a process of
learning not only the company policies and procedures, but also the “company way” as defined by our unique culture of understanding and respect. It is imperative that we carry this willingness into the field on each and every job because it enables our team to easily grasp the critical nature of customized site safety and security.

Restoration industry standards and guidelines are put into place to eliminate grey areas and unacceptable practices. Reputable restoration contractors welcome a challenge to confirm that they are indeed following restoration standard protocol.

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) ( has a well-recognized written restoration standard called the IICRC S500 that Canstar, along with most professionals in the industry, recognize and adhere to closely. All Canstar field technicians receive ongoing training to make sure they are competent when determining what the procedures are for addressing your water damage claims and whether the restoration project is done according to industry standards. For the lead field technicians, knowing the necessary equipment is available to them at a moment’s notice is vital to the success of their remediation.

Having confidence that in a large loss situation, the company has the resources to deliver ample equipment, including industrial trailer-style hot-air exchangers, vortex drying systems, air movers, dehumidifiers, air exchange units – and, of course, manpower – enables the technician to efficiently remediate during the initial emergency and pave the way to a smooth transition to the project’s next phase. The resulting company confidence breeds innovative thinking and non-destructive drying solutions. School district guidelines are also put into place to remove any grey areas where actions could be considered questionable. Behaviour must be transparent, and adherence to safety rules is mandatory. Field technicians must sign in and sign out, use only designated washrooms, refrain from smoking, be mindful of securing open doors and gates, keep all work areas safe, and use spotters to ensure student safety while moving vehicles; all common-sense rules.

After all, they’re our children, too.