Flood Damage Restoration FAQ

Q: Are all water damages the same?

A: No. in the event of a flood coming from a fresh water source like a broken water line, hot water tank, or a ruptured washing machine hose, as long as the area that it flows over is clean there will be little in the way of contaminates.

If the water is left without being attended to in a reasonable time of within 24 to 48 hours it begins to deteriorate and thus requires more significant remediation steps.

Water coming out of a clothes or dishwasher may contain significant levels of bacteria and so would be treated as such when the remediation and drying takes place.

In the event of a sewer back-up or back-flow there may be high levels of bacteria and pathogens that make the remediation and restoration much more extensive for the protection of both the occupants and the workers doing the restoration. You can definitely count us in on all your flood damage restoration needs.

Q: What are some of the sources of water that I need to be aware of?

A: Water can enter the house from within or from the outside of the structure. Some sources are:

• Broken, frozen, or leaking water lines,
• Old washing machine hoses,
• Fridge ice maker lines,
• Water filtering systems,
• Overflowing toilets, sinks and bathtubs,
• Plumbed coffee makers
• Dishwashers
• Plumbing fixtures

Some outside sources may include:

• Roof leaks
• Ice dams
• Window frames and seals
• Sewer back-ups or flows
• River or rain water
• Plugged drains or gutters
• Poor landscaping drainage

Q: What should I do if I go away for any extended period?

A: Have someone monitor your house or property on a daily bases

• Check to see what stipulations are made on your insurance policy if the property is unattended for a time
• Turn off main water supply but remember to leave directions for those watering your plants and gardens
• Never leave a dish or clothes washer running if you leave the home
• Check to ensure all windows are closed
• Have a good maintenance program in place in the event of bad weather while you’re away

We are the leading flood damage restoration experts that will help you get your home or building back to what it was before the flood took place.