Emergency Response

604 549 0099

Call Centre Attendant

Position: Call Centre Attendant
Department: Administration
Location: Coquitlam, BC
Status: Part-time, Weekday Afternoon Shift, 4:30pm – 8:30pm (4-5 shifts/week)

Job Summary

The Call Centre Attendant answers inbound calls and emails from new and existing customers and handles new jobs as appropriate. The call centre serves also clients’ calls outside their regular hours of business. This position provides general administration and reception relief during non-business hours.

Shifts

  • Shift days: Monday – Friday (4-5 shifts/week)
  • Shift time: 4:30pm – 8:30pm
  • Scheduled days/times subject to change based on department needs
  • Must be available for holidays/sick day coverage:

- Monday – Friday; 4:00pm – 12:30am
- Saturday – Sunday & Stats; 8:30am – 4:30pm or 4:30pm – 12:30am

  • Hour flexibility is essential as we are a 24/7 Call Centre
  • May be required to work longer shifts on weekends/STAT holidays
  • May be scheduled for graveyard coverage (8 -12 hour shift) on occasion
  • We are open 365 days per year, including Christmas & New Years
  • **Please include availability in cover letter

 

Duties and Responsibilities

  • Receive and record new jobs and after hours calls accurately into on-line Call Log
  • Answer the telephone and direct the calls/messages in a friendly and professional manner
  • Enter new jobs into system using industry specific software
  • Provide outstanding customer service to both internal and external customers
  • Monitor surveillance cameras for Head Office & Branch Offices and respond accordingly
  • Provide typing support including dicta-typing
  • Assist administration team in maintaining accurate and up-to-date electronic and paper job files. This involves updating information and progress dates; uploading notes, photos and documentation, all in a timely manner
  • Responsible for keeping common areas tidy and stocked, including: front reception area, kitchen area, supplies area, photocopier station
  • Filing and preparing outgoing mail
  • Provide Reception relief and back up Reception as required

 

Qualifications

Education and Experience

  • Completion of High School or equivalent
  • Formal computer training is considered beneficial
  • Two or more years of experience in an administrative and assistant role
  • Experience in the construction, restoration, or insurance industry is considered beneficial

Knowledge, Skills and Abilities

  • Knowledge of the restoration and the insurance industry
  • Knowledge of job/project costing fundamentals
  • Strong computer skills including Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Strong administrative and clerical skills
  • Strong customer service skills
  • Ability to accurately type forty words per minute
  • Ability to communicate effectively in English both verbally and in writing
  • Ability to deal with difficult customers/clients on the phone and defuse a situation
  • Ability to multitask, prioritize and think critically
  • Ability to see the big picture and work in a constant changing environment
  • Ability to work in a team environment and independently

Working Conditions

  • This position primarily reports out of Coquitlam
  • Working conditions are typical office conditions including working in a cubicle in front of a computer
  • Some overtime and flexibility to work early or late may be required on a periodic basis

 

Candidates: Please note we thank all applicants for their interest, however, only short-listed candidates will be contacted. Please no phone-calls. Agencies: Please do not forward resumes. Canstar Restorations is not responsible for any fees related to unsolicited resumes.