Emergency Response

604 549 0099

Call Centre Attendant (2 positions)

Position: Call Centre Attendant (2 positions)
Department: Administration
Location: Coquitlam, BC
Status: Part-time, Weekends/Casual

Job Summary

The Call Centre Attendant answers inbound calls and emails from new and existing customers and handles new jobs as appropriate. This position provides general administration, reception relief and support for non-business hours.

Shifts

The incumbent is scheduled approx. 2-3 days per week; primarily weekends (note: alternating weekends will be graveyard). As well, incumbent will need to be available weekdays for vacation relief and on call for sick relief (graveyards/evening shifts).

  • Two week rotation (Week #1: Sat/Sun graveyard shifts 12:30am – 8:30am: Week #2:Friday 4:30pm – 8:30pm or 4:00pm – 12:30am and Sat. 8:30am – 4:30pm or 10:00am-4:00pm)
  • Shift hours are subject to change based on business needs as we are an emergency services company
  • Flexibility in hours is essential as we are a 24/7 Call Centre
  • May be required to work a 12 hour shift on weekends/STAT holidays
  • **Please include availability in cover letter

 

Duties and Responsibilities

  • Receive and record new jobs and after hours calls accurately into on-line Call Log
  • Answer the telephone and direct the calls/messages in a friendly and professional manner
  • Enter new jobs into system using industry specific software
  • Provide outstanding customer service to both internal and external customers
  • Monitor surveillance cameras for Head Office & Branch Offices and respond accordingly
  • Responsible for keeping common areas tidy and stocked, including: front reception area, kitchen area, supplies area, photocopier station
  • Provide typing support including dicta-typing
  • Assist administration team in maintaining accurate and up-to-date electronic and paper job files. This involves updating information and progress dates; uploading notes, photos and documentation, all in a timely manner
  • Filing and preparing outgoing mail
  • Provide Reception relief and back up Reception as required

 

Qualifications

Education and Experience

  • Completion of High School or equivalent
  • Formal computer training is considered beneficial
  • Two or more years of experience in an administrative and assistant role
  • Experience in the construction, restoration, or insurance industry is considered beneficial

Knowledge, Skills and Abilities

  • Knowledge of the restoration and the insurance industry
  • Knowledge of job/project costing fundamentals
  • Strong computer skills including Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
  • Strong administrative and clerical skills
  • Strong customer service skills
  • Ability to accurately type 40 words per minute
  • Ability to communicate effectively in English both verbally and in writing
  • Ability to deal with difficult customers/clients on the phone and defuse a situation
  • Ability to multitask, prioritize and think critically
  • Ability to see the big picture and work in a constant changing environment
  • Ability to work in a team environment and independently

Working Conditions

  • This position primarily reports out of Coquitlam
  • Working conditions are typical office conditions including working in a cubicle in front of a computer
  • Some overtime and flexibility to work early or late may be required on a periodic basis

 

Candidates: Please note we thank all applicants for their interest, however, only short-listed candidates will be contacted. Please no phone-calls. Agencies: Please do not forward resumes. Canstar Restorations is not responsible for any fees related to unsolicited resumes.