Call Centre Attendant

This position has been filled

Position: Call Centre Attendant
Department: Administration
Location: Coquitlam, BC
Status: Part-time, 4:00PM – 12:30PM (3 shifts/weekdays)

 

Job Summary

The Call Centre Attendant answers inbound calls and emails from new and existing customers and handles new jobs as appropriate. This position provides general administration and reception relief and support as required.

Shifts

The incumbent is scheduled approx 3 days per week; 4:00pm-12:30am shift (subject to change).

  • Hour flexibility is essential as we are a 24/7 Call Centre
  • May be required to work a 12 hour shift on weekends/STAT holidays
  • May be scheduled for graveyard shift coverage 12:30am-8:30am on occasion
  • **Please include availability in cover letter
  • **Must be available for some FT work in December 2013

Duties and Responsibilities

  • Provide outstanding customer service to both internal and external customers
  • Receive and record new jobs and after hours calls accurately into Call Log
  • Answer the telephone and direct the calls/messages in a friendly and professional manner
  • Enter new jobs into system using industry specific software
  • Monitor surveillance cameras for Head Office & Branch Offices and respond accordingly
  • Responsible for keeping common areas tidy and stocked, including: front reception area, kitchen area, supplies area, photocopier station
  • Provide typing support for Project Managers/Project Coordinators including dicta-typing
  • Assist Project Coordinators in maintaining accurate and up-to-date electronic and paper job files. This involves updating information and progress dates; uploading notes, photos and documentation, all in a timely manner
  • Project Management job filing
  • Prepare and send outgoing mail
  • Provide Reception relief and back up Reception as required
  • Assist other staff members as time permits

Qualifications

  • Education and Experience
  • Completion of High School or equivalent
  • Formal computer training is considered beneficial
  • Three or more years of experience in an administrative and assistant role
  • Experience in the construction, restoration, or insurance industry is considered beneficial

Knowledge, Skills and Abilities

  • Knowledge of the restoration and the insurance industry
  • Knowledge of job/project costing fundamentals
  • Strong computer skills including Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
  • Strong administrative and clerical skills
  • Strong customer service skills
  • Ability to accurately type forty words per minute
  • Ability to communicate effectively in English both verbally and in writing
  • Ability to deal with difficult customers/clients on the phone and defuse a situation
  • Ability to multitask, prioritize and think critically
  • Ability to see the big picture and work in a constant changing environment
  • Ability to work in a team environment and independently

Working Conditions

  • This position primarily reports out of Canstar’s Coquitlam head office
  • Working conditions are typical office conditions including working in a cubicle in front of a computer
  • Hours of work are: Rotating Shifts providing 24 hour coverage
  • Some overtime and graveyard work may be required on a periodic basis

To apply for this opportunity please fill in the form below.

Candidates: Please note we thank all applicants for their interest, however, only short-listed candidates will be contacted. Please no phone-calls.

Agencies: Please do not forward resumes. Canstar Restorations is not responsible for any fees related to unsolicited resumes.

 

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